Employee & Family Resources (EFR)
Employee & Family Resources (EFR) offers a Student Assistance Program (SAP) designed to assist students, families and schools with a wide variety of personal and family issues that can impact student behavior and achievement. SAP provides support to students and their families through in-person counseling, telephone counseling as well as written and online resources.
EFR Student Assistance Program is confidential and available 24 hours a day, seven days a week.
Phone: 515.244.6090 or 800.327.4692 | TTY: 877.542.6488
When to Call the SAP:
Call the SAP for issues that interfere with your daily activities, happiness, family stability or overall wellbeing. Some of the topics a SAP counselor can help you with are:
- School performance
- Trouble with peers
- Alcohol and other drug problems
- Eating disorders
- Problem gambling concerns
- Dating and relationship issues
- Conflict, bullying or violence
- Depression or suicidal thoughts
- Family concerns
Clinical services (counseling) is available to all students and family members.
Counseling is proved by Masters level counselors experienced in working with children and families at three locations:
- Downtown Des Moines
- West Des Moines
Daytime and evening appointments are offered. Clients will be offered up to six sessions per year, per separate issue for problem assessment and short-term counseling as well as referrals to additional resources if needed.
Counselors are accessible by phone 24 hours a day, seven days a week. Their counselors provide support for many issues including family or relationship issues, emotional concerns, stress and other issues that you or your family member may be facing.
Cultural Diversity & Language
SAP offers counseling services in Spanish and interpreting services in American Sign Language at no cost to the family.